Browse Categories

Learn More

Mailing Lists

Search

Terms Of Service

Shipping Policies and Pricing

Most merchandise is shipped the day the order is received, provided that:
  • The item is in stock
  • The credit card has been properly authorized.
  • The order is received before 3:00pm eastern time.

Carriers

Different suppliers use different shipment modes, and may make different shipping choices under differing circumstances, but generally:
  • Office supplies, Facility Maintenance Supplies, and Bulk Automotive Chemicals are delivered by the supplier's own delivery trucks.
  • Promotional Goods, Printed Forms and Appearance Supplies are delivered by UPS Ground.
  • Hazardous or flammable chemicals are delivered by LTL common carrier.

Freight rates

Freight charges, when applicable, are added to your invoice during the checkout step. Unlike other sites that charge up to 15% of the merchandise price for freight, most of our freight is pre-paid in the merchandise selling price, with these exceptions:
  • Car care supplies add a 6 percent freight charge for orders less than $200.
  • Forms carry a 6 percent freight charge for orders less than $250.
  • Some promotional goods add a $5.00 freight charge for orders less than $50.00. Plates and frames generally are $20 per box.

Credit Card information

CDD currently accepts Visa, MasterCard and American Express.
Among other security features, we use an Address Verification System (AVS) that checks for a match between the address entered during checkout and the address established as your credit card billing address. Make sure that the billing address information you enter in the checkout step is the same as the billing address for the credit card you are using.

Additional Credit Card Security

Protecting your credit card information is a high priority. In addition to the address verification service, CDD protects your information by using Secure Sockets Layer technology. SSL encrypts your credit card information to avoid the decoding of that information by anyone other than CDD.

Sales Taxes

CDD calculates and collects appropriate sales taxes during the checkout steps for states where we have facilities which currently include CA, GA, FL, MI, TN . If the merchandise you are purchasing will be re-sold in your dealership you can elect to opt-out of the sales tax providing you have a valid Sales Tax Exemption Certificate on file with us.

Merchandise Returns Policy

The goal of our return policy is to permit as user-friendly of a returns procedure as possible, while simultaneously minimizing the expenses to our supplier network associated with returned merchandise.

The current policy, which is subject to change without notice, is that any merchandise can be returned, as long as it is returned in the condition it was received, and in its original packaging. A re-stocking charge will be charged for bulk chemicals and for some of the automotive parts and printed forms. Your credit card will be credited with the return, less any applicable re-stocking fee - once the returned item has been satisfactorily received by its supplier.

Privacy Policy

CDD does not sell, rent, or trade your email address to third parties. We may, however, use third parties to help us to provide services to you, such as fulfilling orders, processing payments, monitoring site activity, organizing information, conducting surveys, and administering emails, drawings, or contests.

Use of Cookies

CDD uses a browser feature known as a cookie, which assigns a unique identification to your computer. The cookies are typically stored on your computer's hard drive and used by CDD to help track your clicks as you navigate through the pages within CDD Web site. In addition, CDD uses cookies to help keep track of items you put into shopping cart and to tell us whether you have previously visited CDD. This way frequent visitors will be able to maintain shopping carts between visits.